Well, it took a week and several emails and one PayPal complaint later, but I finally got a refund from Buy.com. In the interim, I ended up buying a nice 32" LCD HDTV from Costco. It's great!
Also, all the other stuff I needed (wall mount, HDMI DVD player, cables) I ended up ordering from various places online that take PayPal, and guess what...the payments made it through no problem!
So I will never use Buy.com with PayPal again. They seem to have an issue with their PayPal integration and will cancel your order in 3 hours if they don't think they have the money. Sons of bitches.
Showing posts with label paypal. Show all posts
Showing posts with label paypal. Show all posts
Wednesday, October 11, 2006
Thursday, October 05, 2006
Buy.com should be called TakeMyMoney&CancelMyOrder.com
First, let me just say DO NOT USE BUY.COM. In case you missed that, DO NOT USE BUY.COM! Ok, now let me explain what happened.
I've been in the market for a 32" LCD HDTV and found a nice one for a great price at Buy.com. I also needed an articulating wall-mount for it, and I figured I'd also throw in a new DVD player with HDMI capabilities. I was able to find all of that, plus an HDMI cable, for just over $1000 at Buy.com.
Great price for all that gear! I'm sold! And, they also take PayPal, where I keep the money I make from online ventures. This is what happened next:
Step 1, add all items to cart. Check.
Step 2, checkout using PayPal. Check.
Step 3, verify my PayPal payment on PayPal's site. Check.
Step 4, wait for products to arrive!
I thought everything was Kosher and I would receive my merchandise in about a week. Sweet! But three hours later I get this in my email:
Hmmm. Maybe there was a glitch. Ok, I'll re-submit. Of course, when I re-submit, PayPal gives me an error saying "You have already paid for that item." Ok, at least PayPal is smart about it.
A few hours later I get an email from Buy.com stating that my order was cancelled.
So I send Buy.com an email asking why they cancelled the order, and they respond with a form letter stating they never received payment from PayPal. Then, to my surprise, BUY.COM SENT A REFUND TO MY PAYPAL ACCOUNT! Ok, if they never received payment, how can they refund?
In any case, I still gave them the benefit of the doubt and decided to place a new order, since I had my money back anyway. So I followed the steps once again. And of course, in a few hours, I get the same email as before, stating that I need to complete my order!
Then a little while later, the order gets cancelled AGAIN, with the same explanation that they never received payment from PayPal. Except this time, I NEVER GOT MY MONEY BACK!
I have PayPal records stating that Buy.com got paid. And I have records from Buy.com stating that the order was cancelled for non-payment. So where is my $1000?
At this point, I called Buy.com. I explained the situation and they said that the case has been sent to their main office for investigation, and that I should have my refund shortly. Ok, when I get my money back, I'll just shop somewhere else.
A day passed with no money. So I call again. I get the same explanation, so I asked to speak to someone in the main office. They said no. THEY SAID NO! They are not authorized to give out any information about their main office, and that I would have to wait 3-5 days for a resolution!
So here I am, out $1000, waiting for a refund from Buy.com for an order they cancelled on me, and PayPal saying the money was sent. Where is the money? It seems to be stuck somewhere in cyberspace, although I tend to believe Buy.com has it at this point.
So what did I learn from this fiasco? Don't shop ay Buy.com, especially if you use PayPal. You know what? Forget that. Just DON'T SHOP AT BUY.COM PERIOD.
Ok, rant mode temporarily off...for now.
I've been in the market for a 32" LCD HDTV and found a nice one for a great price at Buy.com. I also needed an articulating wall-mount for it, and I figured I'd also throw in a new DVD player with HDMI capabilities. I was able to find all of that, plus an HDMI cable, for just over $1000 at Buy.com.
Great price for all that gear! I'm sold! And, they also take PayPal, where I keep the money I make from online ventures. This is what happened next:
I thought everything was Kosher and I would receive my merchandise in about a week. Sweet! But three hours later I get this in my email:
Dear Buy.com Customer,
This is to notify you that you did not complete your order #xxxxxxxx in which you selected PayPal as your method of payment. To complete your purchase please:
1. Log into your Buy.com account
2. Click on the order number for which you want to complete the payment transaction.
3. Click on the "Change payment method or re-submit to Paypal" link.
4. Select PayPal from the drop down and click on "Resubmit Information".
Hmmm. Maybe there was a glitch. Ok, I'll re-submit. Of course, when I re-submit, PayPal gives me an error saying "You have already paid for that item." Ok, at least PayPal is smart about it.
A few hours later I get an email from Buy.com stating that my order was cancelled.
So I send Buy.com an email asking why they cancelled the order, and they respond with a form letter stating they never received payment from PayPal. Then, to my surprise, BUY.COM SENT A REFUND TO MY PAYPAL ACCOUNT! Ok, if they never received payment, how can they refund?
In any case, I still gave them the benefit of the doubt and decided to place a new order, since I had my money back anyway. So I followed the steps once again. And of course, in a few hours, I get the same email as before, stating that I need to complete my order!
Then a little while later, the order gets cancelled AGAIN, with the same explanation that they never received payment from PayPal. Except this time, I NEVER GOT MY MONEY BACK!
I have PayPal records stating that Buy.com got paid. And I have records from Buy.com stating that the order was cancelled for non-payment. So where is my $1000?
At this point, I called Buy.com. I explained the situation and they said that the case has been sent to their main office for investigation, and that I should have my refund shortly. Ok, when I get my money back, I'll just shop somewhere else.
A day passed with no money. So I call again. I get the same explanation, so I asked to speak to someone in the main office. They said no. THEY SAID NO! They are not authorized to give out any information about their main office, and that I would have to wait 3-5 days for a resolution!
So here I am, out $1000, waiting for a refund from Buy.com for an order they cancelled on me, and PayPal saying the money was sent. Where is the money? It seems to be stuck somewhere in cyberspace, although I tend to believe Buy.com has it at this point.
So what did I learn from this fiasco? Don't shop ay Buy.com, especially if you use PayPal. You know what? Forget that. Just DON'T SHOP AT BUY.COM PERIOD.
Ok, rant mode temporarily off...for now.
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