Press '1' for great customer service

I called Vonage. I told them I was stupid. I told them I put in the wrong address for shipping and that the package never arrived and I wasn't sure if I could track it down. They did the best thing they could have done. They OVERNIGHTED me another one to the correct address...FREE!

Well, they said they had to charge me $99 ($89 for the device, $9.95 for shipping), but that they would FIRST credit my account $99, THEN charge me $99. That's...let's see...add this...carry the one...ummm...FREE!

Needless to say I was a bit shocked. It's not every day you get good customer service. I would have considered it good customer service if they still had to charge me for the shipping...I mean it was my own stupid fault in the first place!

But nooooooooo! They had to go and pull a fast one on me and go the extra mile. Sons of bitches...just when I was ready to stop believing. Just when I was going to throw in the towel and become a tree-hugging, commerce-hating, Jamba Juice-drinking, pinko bastard, they had to go and turn it all around.

Dialtone to my heart
I love her. That lovely voice that said "Don't worry, we'll credit you first...". The melodic tone of "So we're shipping to Sunnyvale, right?". The sweet, beautiful way her breath whispered to my very soul, "Have a nice day!"

Oh wonderous Ms. Vonage, how you've made my heart go pitter-pat. I will cherish our brief, yet exhilirating affair. Our voices meeting in the dark corridors of electric null space...blind, yet more alive than a fast busy signal!

Of course, if this package arrives late, it's all over, bitch.