I've been in the market for a 32" LCD HDTV and found a nice one for a great price at Buy.com. I also needed an articulating wall-mount for it, and I figured I'd also throw in a new DVD player with HDMI capabilities. I was able to find all of that, plus an HDMI cable, for just over $1000 at Buy.com.
Great price for all that gear! I'm sold! And, they also take PayPal, where I keep the money I make from online ventures. This is what happened next:
I thought everything was Kosher and I would receive my merchandise in about a week. Sweet! But three hours later I get this in my email:
Dear Buy.com Customer,
This is to notify you that you did not complete your order #xxxxxxxx in which you selected PayPal as your method of payment. To complete your purchase please:
1. Log into your Buy.com account
2. Click on the order number for which you want to complete the payment transaction.
3. Click on the "Change payment method or re-submit to Paypal" link.
4. Select PayPal from the drop down and click on "Resubmit Information".
Hmmm. Maybe there was a glitch. Ok, I'll re-submit. Of course, when I re-submit, PayPal gives me an error saying "You have already paid for that item." Ok, at least PayPal is smart about it.
A few hours later I get an email from Buy.com stating that my order was cancelled.
So I send Buy.com an email asking why they cancelled the order, and they respond with a form letter stating they never received payment from PayPal. Then, to my surprise, BUY.COM SENT A REFUND TO MY PAYPAL ACCOUNT! Ok, if they never received payment, how can they refund?
In any case, I still gave them the benefit of the doubt and decided to place a new order, since I had my money back anyway. So I followed the steps once again. And of course, in a few hours, I get the same email as before, stating that I need to complete my order!
Then a little while later, the order gets cancelled AGAIN, with the same explanation that they never received payment from PayPal. Except this time, I NEVER GOT MY MONEY BACK!
I have PayPal records stating that Buy.com got paid. And I have records from Buy.com stating that the order was cancelled for non-payment. So where is my $1000?
At this point, I called Buy.com. I explained the situation and they said that the case has been sent to their main office for investigation, and that I should have my refund shortly. Ok, when I get my money back, I'll just shop somewhere else.
A day passed with no money. So I call again. I get the same explanation, so I asked to speak to someone in the main office. They said no. THEY SAID NO! They are not authorized to give out any information about their main office, and that I would have to wait 3-5 days for a resolution!
So here I am, out $1000, waiting for a refund from Buy.com for an order they cancelled on me, and PayPal saying the money was sent. Where is the money? It seems to be stuck somewhere in cyberspace, although I tend to believe Buy.com has it at this point.
So what did I learn from this fiasco? Don't shop ay Buy.com, especially if you use PayPal. You know what? Forget that. Just DON'T SHOP AT BUY.COM PERIOD.
Ok, rant mode temporarily off...for now.